Cancelation Policy

Cancellation Policy — Softliva

At Softliva, we understand that circumstances can change after placing an order. If you need to cancel your purchase, please contact us as soon as possible. Our cancellation policy is outlined below.

Cancellation Requests

You may request to cancel your order within 24 hours of placing the order, provided that the order has not already entered the processing or fulfillment stage.

To request a cancellation, please contact us using the email address provided below and include your order number and the reason for cancellation.

Email: info@softliva.com

We will review your request and confirm whether the order can still be canceled.

Orders That Are Already Processing

Once an order has entered processing, cancellation may no longer be possible. Our fulfillment process can begin shortly after an order is placed, so we cannot guarantee that every cancellation request received within 24 hours will be successful.

If the order has already been prepared for shipment, it cannot be canceled.

Orders That Have Been Shipped

Once your order has been shipped, it can no longer be canceled.

If you no longer wish to keep an item after receiving it, you may request a return in accordance with our Return & Refund Policy.

Please wait until the order has been delivered before submitting a return request.

Order Status and Cancellation Eligibility

For clarity, cancellation availability generally works as follows:

Order placed but not processed: Cancellation may be requested.
Order currently being processed: Cancellation may not be possible.
Order prepared for shipment: Cancellation is no longer available.
Order shipped: The order cannot be canceled.
Order delivered: Please refer to our Return & Refund Policy if you wish to return the item.

Because orders may move through our fulfillment process quickly, we recommend contacting us immediately if you need to cancel.

Refunds for Approved Cancellations

If your cancellation request is approved, the full amount paid for the canceled order will be refunded to the original payment method used during checkout.

After we process the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. Please allow up to 14 business days for the refund to be reflected in your account.