Contact
Contact Softliva
We're Here to Help
Have a question about an order, a product, delivery, returns, or anything else related to Softliva? Our customer support team is happy to assist.
Softliva is an online fashion store focused on comfortable, soft and practical clothing designed with everyday life and the Nordic climate in mind. We want your shopping experience to be as comfortable as the products we offer.
You can reach us by email, by phone, or with the contact form at the bottom of this page.
Contact Details
| Contact | Information |
|---|---|
| info@softliva.com | |
| Phone | +358 465383157 |
| Business Hours | Monday – Friday, 9:00 AM – 5:00 PM (EET) |
| Response Time | We aim to respond within 1–2 business days. |
Our Business Information
Business Name: Softliva
Operated by: Masud Trading
Business ID (Y-tunnus): 3417453-5
Registered Business Address: Peltolankatu 5 D 65 80220 Joensuu Finland
Warehouse & Returns Address: Kauppakatu 28 80100 Joensuu Finland
Please contact us before sending any return. We will confirm the return instructions first, as described in our Refund & Returns Policy.
How to Contact Us
For the quickest help, please include the relevant details in your message.
If your question is about an existing order, please tell us:
- Your full name
- Your order number
- The email address you used when placing the order
- A short description of your question or issue
This helps us find your order and reply faster.
What We Can Help With
- Order questions and order status
- Shipping and delivery information
- Tracking information for dispatched orders
- Returns and refunds
- Product information, including materials, sizing and fit
- Cancellation requests
- Payment and checkout questions
- General questions about Softliva and our products
Helpful Links
Customer Support
We value every customer and aim to provide clear, helpful and timely support. Please contact us whenever you need assistance. We will review your message and reply as soon as possible during our business hours.
Softliva Customer Support Email: info@softliva.com Phone: +358 465383157 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EET)
Last Updated: September 19, 2026