FAQ & Help — Softliva

Find quick answers to some of the questions our customers ask most often. If you can't find the information you're looking for, our customer support team is happy to help.

Shipping & Delivery

How long does delivery take?

Orders are generally delivered within 6–12 business days, depending on the destination and delivery conditions.

Please note that delivery times are estimates and may vary during busy periods, holidays, or circumstances outside our control.

Do you offer free shipping?

Yes. Standard shipping is free on all Softliva orders, with no minimum order value required.

When will my order be shipped?

We normally process orders within 1–2 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.

How can I track my order?

After your order has been shipped, we will send tracking information to the email address provided during checkout.

Please allow some time for the tracking information to become active after dispatch.

Orders & Changes

Can I cancel or change my order?

You can contact us as soon as possible if you need to cancel or modify an order.

Cancellation requests are generally accepted within 2 hours of placing an order, provided that the order has not already entered processing or fulfillment.

Once an order has been processed or shipped, changes may no longer be possible.

What if I receive the wrong or damaged item?

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the product and packaging so that we can review the issue and determine the appropriate solution.

Payments

What payment methods do you accept?

We offer secure payment methods available at checkout, which may include:

• Credit and debit cards

• Other payment options displayed during checkout

Available payment methods may vary depending on your location and checkout configuration.

Is my payment information secure?

Yes. Payments are processed through secure payment systems using encrypted connections. Softliva does not ask customers to send payment card details by email.

Products & Sizing

How do I choose the right size?

We recommend checking the size information provided on the individual product page before ordering.

If you are unsure about a particular size or product, contact our support team before placing your order and we will be happy to assist where possible.

Are product colors exactly as shown online?

We make every effort to display product colors accurately. However, colors may appear slightly different depending on your device, screen settings, lighting and photography conditions.

Returns & Refunds

Can I return an item?

Yes, eligible products can be returned in accordance with our Return & Refund Policy.

Please review the policy before sending an item back, as certain conditions and exclusions may apply.

How will I receive my refund?

Approved refunds are normally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account can vary depending on your bank or payment provider.

Contact & Customer Support

How can I contact Softliva?

You can reach our customer support team using the following details:

Email: info@softliva.com
Phone: +358 44 961 9793
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EET)

We aim to respond to customer inquiries within 1–2 business days.

When contacting us about an order, please include your order number and a brief description of your question so we can assist you more efficiently.

Softliva Customer Support
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