Toimituskäytäntö

Shipping & Delivery Policy — Softliva

Last updated: September 19, 2026

Thank you for shopping with Softliva. This policy explains how we process orders, where we deliver, how long delivery takes, what it costs, and what to do if something goes wrong. Softliva is operated by Masud Trading (Business ID 3417453-5), Joensuu, Finland.

1. Where We Deliver

Softliva currently delivers only within Finland.

Orders are prepared in Joensuu, Finland, and standard deliveries are handled by Posti.
We do not currently offer delivery to addresses outside Finland.

2. Shipping Costs

Standard shipping is FREE on all orders within Finland, with no minimum order value.

All product prices on our website include Finnish VAT 24% (arvonlisävero, ALV). No additional VAT is added at checkout, so the price you see is the price you pay. The total amount is always shown at checkout before you confirm your purchase. If we ever introduce a delivery charge for a particular service, it will be shown clearly before you pay.

3. Order Processing

We normally process and dispatch orders within 1–2 business days (excluding weekends and Finnish public holidays).

Order confirmation: you will receive an email after placing your order.
Shipping confirmation: once your order is dispatched, we will send you an email with tracking information where available.
Busy periods: processing may take slightly longer during sales, holidays or unusually high order volumes.

4. Order Cut-Off Time

Our regular cut-off time is 5:00 PM EET on business days.

Orders placed before 5:00 PM EET normally begin processing the same business day.
Orders placed after 5:00 PM EET, or on weekends and Finnish public holidays, normally begin processing the next business day.

5. Estimated Delivery Time

Our estimated total delivery time is 6–12 business days, made up of:

Order processing: 1–2 business days
Carrier transit: 5–10 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays or other circumstances outside our reasonable control.

If your order has not arrived within 30 days of your order date, please contact us. You may be entitled to cancel the order and receive a refund under applicable consumer law.

6. Order Tracking

After your order is dispatched, we will email you the tracking information (where available).

Tracking can take about 1–3 business days to show the latest information after dispatch.
If tracking is still unavailable after that, contact us at info@softliva.com and we will check the status of your order.

7. Delivery Delays

Delivery may take longer because of:

High order volumes or seasonal shopping periods
Severe or unexpected weather
Posti transport or service disruptions
Finnish public holidays
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your order has not arrived after the estimated delivery period, please contact us with your order number so we can investigate.

8. Delivery Address

Please check your delivery details carefully before you pay. Make sure your:

Full name is correct
Street address is complete
Postal code and city are correct
Contact information is up to date

If you notice a mistake shortly after ordering, contact us as soon as possible and we will try to correct it before dispatch. Once an order has been shipped, we may not be able to change the address.

If a parcel is returned or has to be sent again because the address you provided was incorrect or incomplete, additional delivery costs may apply where the law allows.