Legal Notice — Softliva

Last updated: September 20, 2026

1. Website Operator

This website, softliva.com (the "Website"), is operated by Masud Trading, trading under the brand name Softliva, a business registered in Finland.

Business ID (Y-tunnus): 3417453-5

Masud Trading is registered with the Finnish Trade Register (Kaupparekisteri), maintained by the Finnish Patent and Registration Office (PRH), and is registered for VAT in Finland.

2. Registered Business Address

Masud Trading / Softliva
Peltolankatu 5 D 65
80220 Joensuu
Finland

3. Warehouse & Returns Address

Softliva Warehouse & Returns
Kauppakatu 28
80100 Joensuu
Finland

Please do not send a return to this address before we have confirmed your return, as described in our Refund & Returns Policy.

4. Contact Information

• Email: info@softliva.com
• Phone: +358 465383157
• Customer service: Monday – Friday, 9:00 AM – 5:00 PM (EET)

Questions about the Website, our products, orders, or the information published on Softliva can be sent to us using the contact details above.

5. Business Activity

Masud Trading, operating through the Softliva brand, runs an online retail business offering women's clothing and fashion products directly to consumers through softliva.com.

Our product range focuses on comfortable, soft and practical women's fashion suitable for everyday wear and Nordic conditions.

6. Governing Law & Consumer Rights

The Website and purchases made through Softliva are governed by the laws of Finland, subject to applicable mandatory consumer-protection provisions.

Customers who buy as consumers have the rights provided by the Finnish Consumer Protection Act (Kuluttajansuojalaki) and applicable European Union consumer-protection legislation.

Nothing in our policies or terms is intended to remove or restrict any mandatory statutory rights that cannot legally be excluded or limited.

7. Complaints & Dispute Resolution

If you have a complaint about an order, product, delivery, refund, or another part of our service, please contact us first using the details above. We will make reasonable efforts to understand the issue and resolve it directly and fairly.

Consumers in Finland may also seek help from the Finnish Consumer Advisory Service (Kuluttajaneuvonta) or, where applicable, submit a complaint to the Consumer Disputes Board (Kuluttajariitalautakunta).

More information: Consumer Disputes Board (Kuluttajariitalautakunta)

8. Related Policies

• Privacy Policy: how we collect and use personal data, and how we use cookies
• Refund & Returns Policy: returns, refunds, eligible products, and cancelling an order before dispatch
• Terms of Service: terms for using the Website and making purchases
• Shipping & Delivery Policy: processing, delivery times, costs, and tracking

For questions about any of these policies, contact us at info@softliva.com.

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Softliva
Operated by Masud Trading
Business ID (Y-tunnus): 3417453-5
Joensuu, Finland