Käyttöehdot

Terms of Service — Softliva

Last Updated: September 6, 2026

OVERVIEW

Welcome to Softliva. The terms “we,” “us,” and “our” refer to Softliva, operated by Masud Trading.

Softliva operates this online store and website, together with the content, features, products, tools, and services made available through it. Our online store is powered by Shopify, which provides the technology used to operate our Services.

These Terms of Service (“Terms”) explain the rules and conditions that apply when you visit, browse, interact with, or purchase products through Softliva.

Please read these Terms carefully before using our website. They contain important information concerning purchases, product information, limitations of liability, intellectual property, and other rights and responsibilities.

By accessing or using Softliva, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 — ACCESS AND CUSTOMER ACCOUNTS

By using our Services, you confirm that you are at least the age of majority in your country or have the necessary permission from a parent or legal guardian where applicable.

When using certain features of our store or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that the information you provide is accurate, complete, and current and that you are authorized to provide it.

If you create an account, you are responsible for keeping your login credentials confidential and for activity carried out through your account.

Accounts may not be sold, transferred, assigned, or provided to another person without our permission.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, materials, and other product details displayed on our website are accurate.

However, actual colors may appear differently depending on your monitor, phone, tablet, browser, lighting conditions, and device settings.

Product measurements may also have minor variations, particularly for clothing and textile products.

Product availability, descriptions, specifications, prices, and other information may be changed or updated at any time.

We reserve the right to discontinue products or limit quantities available for purchase where necessary.

SECTION 3 — ORDERS

Placing an order through our website constitutes a request to purchase the selected products.

An order is not considered accepted until we have confirmed the order and received or successfully authorized payment.

We reserve the right to decline or cancel an order in circumstances such as:

The product is unavailable
There is an error in the product description or price
Payment cannot be successfully processed
We identify suspected fraudulent or unauthorized activity
The order appears to have been placed in violation of these Terms
Other circumstances permitted under applicable law

If we cancel or modify an order after it has been placed, we will make reasonable efforts to notify you using the contact information provided at checkout.

Returns, refunds, and cancellations are handled according to our applicable Refund & Returns Policy and Cancellation Policy.

Unless otherwise agreed, products purchased through Softliva are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES AND PAYMENT

All prices displayed on our website are stated in the applicable currency shown at checkout.

Unless otherwise indicated, applicable Finnish VAT is included in the displayed price where required.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Prices, discounts, promotions, and product availability may change without prior notice. The price applicable to your order is the price displayed at the time your order is placed, subject to any obvious pricing error.

You agree to provide accurate and current billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We use Shopify and third-party payment providers to process transactions securely. We do not require customers to send complete payment-card details to us by email.

SECTION 5 — SHIPPING AND DELIVERY

We arrange delivery through available shipping and fulfillment providers.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by factors outside our reasonable control, including carrier delays, severe weather, public holidays, customs procedures, incorrect delivery information, or other unforeseen circumstances.

Customers are responsible for providing an accurate shipping address at checkout.

If an order is delayed, please contact our customer support team so we can assist with checking the delivery status.

SECTION 6 — INTELLECTUAL PROPERTY

All content appearing on the Softliva website, including but not limited to:

Brand names and logos
Product photographs
Text and descriptions
Graphics
Website design
Product reviews
Videos
Audio
Page layouts
Other original materials

is owned by Softliva, Masud Trading, our licensors, or the applicable rights holders and may be protected by Finnish, EU, and other applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, sell, create derivative works from, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

All rights not expressly granted under these Terms remain reserved.

SECTION 7 — THIRD-PARTY SERVICES AND TOOLS

Our website may make use of tools, applications, payment services, analytics services, shipping services, or other features provided by third parties.

Some of these services may operate independently from Softliva.

Third-party services are provided according to the terms and policies of the relevant provider. Where appropriate, your use of those services may also be subject to their separate terms.

We may add, remove, or replace third-party tools or other website functionality as our business develops.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information. Softliva does not control those external websites and is not responsible for their content, availability, privacy practices, security, or terms.

If you choose to visit a third-party website, you do so at your own discretion and should review that website's applicable policies before using its services or providing personal information.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Softliva's online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, but purchases made through Softliva are transactions between you and Softliva.

Shopify is not the seller of the products offered by Softliva and is not responsible for our product descriptions, fulfillment, returns, refunds, or customer-service obligations.

Nothing in these Terms is intended to remove or restrict any rights you may have under applicable Finnish or EU consumer-protection laws.

SECTION 10 — PRIVACY

Information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the privacy rights that may apply to you.

Because our store is hosted on Shopify, Shopify and certain service providers may also process information relating to your use of our website.

Please review our Privacy Policy for further information.

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, feedback, or other content to Softliva (“Feedback”), you confirm that you have the necessary rights to provide that content.

By submitting Feedback, you grant Softliva a non-exclusive, worldwide, royalty-free right to use, reproduce, display, adapt, publish, and distribute the Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

We are not required to publish or use any Feedback.

We may remove or decline to publish content that we reasonably believe is unlawful, misleading, abusive, offensive, defamatory, fraudulent, infringes another person's rights, or otherwise violates these Terms.

You remain responsible for the content you submit.

SECTION 12 — ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, incorrect information, or omissions involving product descriptions, prices, promotions, shipping information, availability, or other content.

We reserve the right to correct such errors and update information when necessary.

Where permitted by applicable law, we may cancel an order affected by an obvious error and notify the customer accordingly.

If you have already been charged for a canceled order, we will arrange an appropriate refund.

SECTION 13 — PROHIBITED USES

You may use our website only for lawful purposes.

You must not use the Services to:

Violate applicable laws or regulations
Infringe intellectual property rights
Provide fraudulent or misleading information
Harass, threaten, abuse, or harm others
Attempt unauthorized access to our systems
Interfere with the operation or security of our website
Introduce viruses, malware, or other harmful code
Collect personal information from other users without authorization
Use the website for unauthorized commercial resale or fraudulent transactions
Impersonate another person or business
Circumvent security or access controls
Use automated systems to interfere with or improperly extract information from our website

We may restrict or terminate access to our Services where we reasonably believe these Terms have been violated or where necessary to protect our customers, business, website, or legal rights.

SECTION 14 — AUTOMATED ACCESS AND AGENTS

You may not use automated software, bots, scraping systems, agents, or similar technologies to access or interact with Softliva's Services in a manner that violates these Terms or interferes with the normal operation of our website.

We may use technical measures to limit, block, or restrict automated access where necessary to protect the Services.

Nothing in this section prevents ordinary search-engine indexing or other automated access expressly permitted by us or applicable technical standards.

SECTION 15 — TERMINATION

Where permitted by law, we may suspend or terminate access to an account or parts of our Services if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or used the Services in a harmful or unlawful manner.

Termination does not affect rights or obligations that arose before termination.

Provisions concerning intellectual property, privacy, liability, governing law, dispute-related matters, and any other provisions intended by their nature to continue will remain effective after termination.

SECTION 16 — DISCLAIMER

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Product images and descriptions are provided to help customers make purchasing decisions, but actual products may have reasonable differences in appearance, color, texture, or measurements.

Nothing in these Terms excludes or limits statutory consumer rights that cannot legally be excluded or restricted under Finnish or European Union law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Softliva, Masud Trading, and our relevant service providers will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or Services.

This may include losses resulting from website interruptions, third-party service failures, delays outside our reasonable control, or unauthorized access that could not reasonably have been prevented.

However, nothing in these Terms limits or excludes liability where doing so would be unlawful under applicable Finnish or EU law, including mandatory consumer rights.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that the relevant loss was caused by Softliva's own unlawful conduct or where applicable law prevents such an obligation from being imposed on you.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

If it cannot be made enforceable, it will be removed without affecting the validity of the remaining provisions.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right under these Terms, this does not mean that we have permanently waived that right.

These Terms, together with the policies and information expressly incorporated into them, form the agreement governing your use of our Services, except where additional terms apply to a particular product, promotion, or service.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent where such consent is legally required.

We may transfer or assign our rights and obligations as part of a business restructuring, sale, merger, acquisition, or other legitimate business transaction, subject to applicable law.

SECTION 22 — GOVERNING LAW

These Terms are governed by the laws of Finland, except where mandatory consumer-protection laws in your country of residence provide otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights available to them under applicable Finnish, EU, or other applicable consumer-protection legislation.

Any dispute will be handled by the competent courts in accordance with applicable law and jurisdiction rules.

SECTION 23 — HEADINGS

Section headings are included for convenience and do not affect the interpretation or meaning of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms when necessary to reflect changes to our business, Services, products, legal requirements, or operational practices.

The latest version will always be posted on this page, together with an updated revision date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires a different form of consent.